Residents Charter

The Aim of the Resident’s Charter

Is to describe the standards and quality of service a resident should expect to receive from St. Denis Lodge Care Home and to ensure that the services provided are responsive to the needs and wishes of the resident.

It is intended that the service provided will centre upon the individual rights, wishes and aspirations of the residents. Implicit in this charter is the commitment to enable the resident to maintain access to the full range of entitlements enjoyed by all members of society.

Residents Should Expect

To be encouraged and assisted in maintaining a high quality of life with respect for the resident’s individuality.

To be encouraged to maintain independence choosing, whenever possible their own level of freedom, habits and lifestyle.

To have their interests dealt with confidentially and to have their privacy respected.

To be encouraged to fulfil their human, emotional and social needs

To be addressed as they wish.

To be encouraged to follow the religion of their choice and fulfil their spiritual needs.

To be safeguarded from discrimination on the grounds, whether it be age, disability, sex, race language or religion.

To be given the choice to handle their own medicines when it is appropriate to do so.

To be able to retain the doctor of their choice whenever possible.

To receive medical and nursing care in a private place.

To bathe, wash and use the toilet facilities in private, or with assistance if the resident chooses.

To have their care evaluated and discussed at regular intervals with the management of the home and to be given genuine and informed choices of the options available for their future care.

To be given personal information of their condition and prospects, and to be informed of the person ultimately responsible for their care.

To be cared for by appropriately trained and qualified staff.

To receive visitors at any reasonable time.

To have the right to privately consult a solicitor, advisor or advocate and have the right to be represented, when necessary to put forward their own point of view.

To be provided with homely, safe and clean accommodation of a high standard and be encouraged to bring personal possessions into the home.

To have access to a telephone that is placed in a position of privacy.

To be provided with a choice of high quality, appetising and nourishing food appropriate to the individual’s dietary needs and personal wishes.

To be encouraged to continue old friendships and form new ones.

To be encouraged to participate in recreational activities if the individual so desires and to be given the opportunity to develop new hobbies and pastimes.

To be able to freely comment on, or complain about and aspect of the service knowing that their views will be listened to and wherever possible accommodated.

To have a contract of residence, a brochure and statement of terms and conditions of residency on admission.